Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- And all information that you voluntarily provide to us

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser's cookies.

How will we use your data?

Our Company collects your data so that we can:
- Process your order, manage your account.
- Email you with special offers on other products and services we think you might like.
- To conduct an analysis on website visitors.
- To increase the functions and user-friendliness of our website and to improve the design, content and user experience.
- To protect our legitimate.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We store the personal data you provide when submitting a form through our website in two ways:
- Website settings: Your form submissions are temporarily stored in the backend of our website, allowing us to process your request. This data is secured within the content management system (CMS) and is accessible only by authorized personnel.
- Email notifications: When you submit a form, an automatic email notification is sent to our designated mailbox. These emails contain the information provided in the form and are stored securely in our email system, which is protected by industry-standard security measures.

We do not use a customer relationship management (CRM) system or any other third-party platform to store your data.

Our Company will keep your data for a maximum of 3 years after your last action on our website .

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to our partner companies.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure

You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@b-vet.com Or write to us:  Starrenhoflaan 44/15, 2950 Kapellen, Belgium

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website.

Visit our Cookie Policy for more information about the types of cookies we use.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 September 2024.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
- Email us at: info@b-vet.com
- Or write to us at: Starrenhoflaan 44/15, 2950 Kapellen, Belgium

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.